Shipping Information
Shipping Rates
| Order Total | Shipping Cost |
|---|---|
| $0 – $119.99 | $7.99 |
| $120+ | Free Shipping |
Where We Ship
- Contiguous United States (lower 48 states) only.
- No PO Boxes, APO/FPO, Alaska, or Hawaii.
What to Expect
- Ships direct from our nursery: pulled, checked, and packed for safe transit.
- Unpack promptly on arrival, remove packing materials, and water as needed.
- Some orders may ship in multiple boxes (see FAQ below).
Timeline & Carrier
Most orders ship in 2–3 business days via UPS Ground.
As soon as your order ships, you’ll receive an email with tracking.
We guarantee arrival, and every plant includes a Free 1-Year Warranty. Click here to learn more.
How we ship plants
Nursery-direct fulfillment
Every order ships directly from our nursery. Your plants are pulled from the nursery grounds, checked, and carefully packed to help prevent shifting and damage during transit.
When your box arrives: unpack promptly, remove packing materials, and water as needed.
Spring pre-orders ship by growing zone
Pre-orders ship in the spring based on your USDA Growing Zone. This helps us time delivery closer to safe planting weather in your area and reduces the risk of cold damage while your plants are in transit.
Why Pre-Order Now
-
✓Reserve your quantity now-so you don’t have to worry about it selling out in spring.
-
✓Plan Head winter is a great time to plan out your spring planting.
-
✓Better planting success when your plants arrive closer to safe outdoor conditions.
-
✓Weather-friendly scheduling reduces stress on plants in transit.
Need a different ship time? You can request a change—email us and we’ll do our best to accommodate.
Estimated ship schedule
| Growing zone | Estimated ship week |
|---|---|
| Zone 10 | March 30 |
| Zone 9 | March 30 |
| Zone 8 | April 6 |
| Zone 7 | April 13 |
| Zone 6b | April 20 |
| Zone 6a | April 27 |
| Zone 5b | May 4 |
| Zone 5a | May 11 |
| Zone 4 | May 18 |
| Zone 3 | May 25 |
FAQs
Can I cancel or change my order?
If you need to cancel or make changes, please contact us as quickly as possible. There are a lot of moving parts at the nursery—printing labels, pulling plants from the grounds, boxing, loading trucks, and updating tracking—so once the process starts, changes may not be possible.
When will I receive tracking?
Tracking is emailed as soon as your order ships.
Will my order arrive in one box?
Not always. Some orders ship in multiple boxes depending on plant size and safe packing requirements. If your order ships in multiple packages, you’ll receive tracking details for each one.
What if my plant arrives dormant?
Some plants naturally go dormant in cooler months. Dormant plants can look “sleepy” at arrival but will leaf out when conditions are right. If you’re unsure what you’re seeing, reach out—we’ll help.
What if my plant arrives damaged?
Please email us with photos of the plant and packaging so we can help quickly.